Through the Detox Prism: Exploring Organizational Failures and Design Responses

This book proposes a novel way of exploring key toxic interfaces at the source of much of the waste generated by the flawed governance of organizations in the public, private and social sectors. It concludes with design repairs based on mechanisms of practical use in the different sectors.

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ISBN: 978-1-927465-06-6
Price C$15.95

Electronic version
ISBN: 978-1-1927465-07-3
Price C$9.99

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Table of Contents


About detoxification as a new way of thinking

Chapter 1

X-inefficiencies: the interface of management and labour
Sources of the pathologies: cheating and shirking
Redesign required: incentive rewards and conventions of trust
A primer on conventions
Illustrative cases: Lincoln Electric and ROWE

Chapter 2

Escaping fault: the opacity of the production network
Sources of the pathologies: opaqueness and irresponsibility
Redesign required: SP(I)N and intrinsic motivations
Illustrative cases: cell phone towers and conflict diamonds

Chapter 3

Externalities: the organization and its socio-physical environment
Externalities as pathologies or gifts
Sources of the pathologies: inadequate arrangements
Redesign required: prices and sensitivities
Illustrative cases: environmental externalities

Chapter 4

Hijacking: the challenges of stewardship
Sources of the pathologies: hijacking
Redesign required: value-adding, scoreboards and corporate forms
Illustrative cases: finessing corporate governance

Chapter 5

Moral vacancy: the burden/power of sociality and ultra-sociality
Sources of the pathologies: cultural and moral vacancy
Redesign required: cultural and moral corridors
Illustrative case: a new sense of honour as lever

Chapter 6

Putting it all together
Crippling epistemologies
The need for a crane
The Detox Prism: a diamond perspective
The map changes the landscape
A research agenda


In praise of design thinking